Shipping Policy

Shipping policy

Order processing times are separate from the shipping times you see shown at checkout.

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please check your spam box if you cannot find these emails.

There are possibilities of delays due to a high volume of orders, during peak holiday times like Christmas, or if there are postal service problems outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

ALL ORDERS OVER $100 SHIP FOR FREE.

Shipping option	Estimated delivery time	Price
Standard (0-3.24 lbs)	3 to 4 business days	$4-12.50 (weight-based)
Economy (3.25 lb +)	5 to 8 business days	$14.50
Orders over $100	5 to 8 business days	FREE

International Shipping

We offer international shipping to the following countries: Canada

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Living in the Light co. is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@litlco.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

You can see our return policy page here for more detailed information.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@litlco.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.